Exchange Policy

We want every Techmall customer to receive the correct product in proper working condition. Please read this policy before requesting an exchange.

Exchange Window

You may request an exchange within 7 days of receiving your order. Requests submitted after this period may not be accepted.

Eligible Exchanges

An item may be eligible for exchange if it is defective on arrival, damaged during delivery, or different from the product or variant confirmed in your order. Compatibility-related requests will be reviewed against the product-page information and device details provided by the customer.

Exchange Conditions

• The product must be unused except for reasonable testing needed to identify a fault.
• The original box, accessories, manuals, labels, seals, and invoice or order reference must be included.
• The product must not be physically damaged, altered, repaired, misused, exposed to liquid, or affected by incompatible equipment.
• Clear photos and an unedited unboxing video may be required for damaged, missing, incorrect, or defective-item claims.

Non-Exchangeable Items

Items damaged after delivery, products with missing packaging or accessories, clearance items marked final sale, and products returned without sufficient proof of purchase are not eligible unless required by applicable law.

How to Request an Exchange

1. Contact Techmall customer support within 7 days of delivery.
2. Provide your order number, reason for the request, and supporting photos or video.
3. Wait for return instructions before sending the product.
4. Pack the complete product securely and send it to the address provided by our support team.

Inspection and Replacement

Returned products are inspected after receipt. Once approved, Techmall will arrange a replacement of the same item or an available equivalent. If the requested item is unavailable, our support team will discuss the available options with you.

Delivery Charges

If Techmall supplied a defective, damaged, or incorrect item, reasonable exchange delivery charges will be handled by Techmall. For preference changes or an incorrect item ordered by the customer, delivery charges are the customer's responsibility.

Refunds

Techmall generally follows an exchange-first policy. A refund is considered only when an eligible replacement cannot be provided or where required by applicable law.

Contact Us

Use the contact details on our Contact Us page. Do not send a product back without receiving return instructions.